The shopping, healthcare, travel and real estate industries would especially benefit from the easy customer communication. Businesses can add SMS to their website to open a personalized, responsive communication channel.īusinesses of any size that value customer engagement, an enhanced customer experience and customer loyalty. This includes customer service inquiries such as a customer wanting information on how to return a product, sharing loyalty promotions such as a discount on the customer’s birthday and in-chat transactions such as purchasing a gift certificate. Instead of just offering one-way messaging, Clickatell provides advanced messaging features that allow for personalized conversations, interactive communication and the ability to create deeply customizable workflows.Ĭlickatell also allows users to automate customer service and support chat flows. We picked Clickatell for the best in providing automotive customer service because the platform facilitates international two-way messaging. After the Elite plan, at $70 per month for 6,000 messages (if billed annually), the plans begin to get cost-prohibitive. Small businesses that are looking for a simple, no-frills messaging system to send out a few thousand messages per month. While most SMS companies cap their messages at 160 words, Textedly allows users the ability to send text messages with 300 words. The most expensive plan, the Champion, charges $2,800 per month for 240,000 monthly messages and 50 custom keywords (if billed annually). The number of messages available to send per month and the number of custom keywords increase as the plan pricing increases. The plan also comes with free incoming messages and one custom keyword that represents how users can confirm consent from those receiving texts. For $24 a month, users can send 1,000 messages to an unlimited number of contacts, schedule massages and supersize message length. The most affordable plan is the Bronze plan. The clean web-based interface makes it easy for users to get up and running in no time. The no-frills platform allows small businesses without a huge marketing budget to start text message marketing campaigns at a low cost. Textedly is a simple, easy-to-use text message marketing platform that offers users a number of various plans to select the perfect one for their business. Small- to medium-sized businesses (SMBs) that want to scale quickly by using sophisticated SMS marketing features such as customer data capture, smart targeting and automated workflows. Trumpia’s advanced plan at $195 per month includes 5,000 SMS messages, 50,000 email messages, one automated workflow, a dedicated account manager, campaign counseling and compliance training. The basic plan at $94 per month includes 3,000 SMS messages, 15,000 email messages, unlimited contacts and 365 days of customer service with an average support response time of nine minutes. Its advanced plans include more intricate marketing features such as auto campaigns, conditioned drip campaigns, real-time targeting and behavior tracking. We picked it as the best service for marketing campaigns because its standard plan offers robust automation and targeting features such as drip campaigns, dynamic targeting, link tracking and data capture. Trumpia is a well-known marketing automation company with A-list clients such as Jamba Juice, Chick-fil-A and Omni Hotels & Resorts. Top industries that benefit from ClickSend include hospitality, retail, sporting associations and e-commerce. Medium to large companies that want to better communicate with customers, but do not want to be locked into a monthly contract, should use ClickSend. Another great feature of ClickSend is that the company will price match its competitors, so you know you are always getting the best deal. The rates get cheaper as the number of messages per month increases. If sharing less than 2,000 messages per month, ClickSend charges $0.0238 per online SMS text message. Inbound messages are always free, while the pricing for outbound messages varies depending on how many messages a company sends per month. Instead, it relies on a pay-as-you-go style of billing. ClickSend automatically handles opt-outs for marketing campaigns.ĬlickSend does not charge startup or monthly fees. Users can customize their sender ID, access real-time message status monitoring and upload from a CSV or Microsoft Excel file for bulk SMS campaigns. The high-performing SMS software can send out 4,800 messages per minute. ClickSend is a global leader in business communication solutions.
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